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Have you checked your agent setting to ensure it allows multiple parallel simulations at once?
Below is a comment from the development team regarding your performance not exceeding 20% of the CPU capacity:
"If Sims are generating a lot of I/O then the write-to-disk will be the limiting factor and will throttle performance. It is usually said that WS Pro is I/O limited whereas ICM is CPU limited. In order to reduce this effect make sure that local working folders for WS Pro are SSD. All folders should be on fast access. If any I/O is on a spinning disk on a slow network connection, you can whistle."
In addition, we have now enabled cloud computing, which is able to leverage many parallel compute engines in the cloud at once.